We think it is important for you to know at least the following about us:
-We collect data to better tailor your shopping experience on MeatUPP to your wishes, and when we do this, we are always clear about it.
-We are open and honest about the data we collect from you and why we do it.
-We do not share your data with third parties.
-We respect that your data belongs to you. Therefore, you can always inform us that you no longer consent to us processing your data.
-The way we process and store your data fully complies with European law.
What information does MeatUPP collect from you?
-If you become a MeatUPP member, we collect your name, address and place of residence, email address and telephone number (also known as name and address data).
-Your MeatUPP member account also includes information about when and from which branch you shopped.
-Data is stored securely online with an external service provider who is not allowed to independently view, use or transfer your data.
Buy in store
As soon as you pay for the product, your transaction information is recorded so that the payment can be made. We have an obligation to retain the details of each purchase for at least seven years.
We use purchase data to better understand our customers and the way they shop. We do this to improve the offerings in our store. We use data for these analyzes on a monthly basis, for example for a new range for our customers. They are deleted when we no longer need them.
Purchase additional services
We offer additional services to assist you with certain dining options. For example, you can set up and operate a barbecue or have the products you purchase delivered to your home.
If you purchase a service we record some information about you. For example, we need your address information so that we can visit you to provide the service. We also save your email address and phone number to inform you about scheduling or to ask if the service suits your wishes. Since we have an internal migration service, we do not share this data with external service providers.
We also retain information about your purchase to respond to any questions or complaints regarding the service. You can always contact our employees.
On what 'legal grounds' do we process your data?
We process your data because we need it to enter into or perform a contract with you or based on your consent. Our legitimate interests are described in this privacy statement. In individual cases, we may have to process your data because it is necessary for your or someone else's vital interests (for example, if you or your child are injured with us and we have to pass your data on to ambulance personnel).
Do you have questions or complaints?
Do you have questions about your data, the way we process it or this privacy notice? You can then contact our employees via WhatsApp, Facebook, email, mail or phone.
For example, if you have complaints about the way we use your data or how we respond to your privacy-related questions, you can lodge a complaint with the Dutch Data Protection Authority.
Change or delete your data
If you want to know what information we have about you, you can ask us via Facebook, email or phone. If some information is incorrect we can change it for you.
You can also ask us to delete your data and no longer use it. If you have previously given consent, you can withdraw it. However (if necessary) we may retain data to which you have previously given consent.
You may receive some data from us in normal format. This applies to electronic data you provide to us, data you create with us and data we use for a contract we have entered into with you or which you have consented to.
In some cases, we may refuse your request, for example if you ask us to delete your data, but we need it for tax reasons or as evidence in case of a complaint. In such a case, you will hear from us as soon as possible.
1. Who is the controller responsible for the use of my data and how can I contact Kaddour's Data Protection Officer?
Person responsible for the processing of your personal data: Slagerij MAY/MeatUPP Meerplein 20, 5658LK Eindhoven.
If you have any questions about the use of your data, you can contact us at info@meatupp.nl.
2. Why do we process your personal data?
We process your personal data to the extent necessary for the operation of the website and the performance of our activities. We do this, for example, when you register on our website or log in to an existing account or order products. We only collect personal data that you provide to us. If the use of your data without your consent is not permitted by law, we always request prior consent for the use of your data.
We use your personal data for the following purposes:
▪ Execution of agreements made with you
▪ For relationship management
▪ Execution of targeted marketing campaigns
▪ Product and service improvements
▪ Conducting analysis and market research
▪ Compliance with legal obligations
▪ Customer service
▪ To publish product reviews
▪ Protecting our assets and combating fraud
3. On what legal grounds are we allowed to process your data?
We may process your personal data for the following reasons:
-The processing of most of the personal data we use is necessary to fulfill our contract with you, for example when you purchase a product we need your name and address.
-The use is necessary to fulfill a legal obligation for us, for example the fulfillment of tax obligations;
-In some cases, you have expressly consented to the use of your data;
-The use is necessary to support our legitimate interests or those of another party, for example, delivery services, carrying out statistical research and analysis, registration of registration procedures and the use of security equipment. Our aim is to deliver our products and services in an efficient, user-friendly, attractive and safe manner and to ensure the security of our properties;
-In some cases, it may be necessary to use your data to protect your vital interests or the vital interests of another person, for example if you feel unwell when you visit our stores.
4. How do we protect your data?
The security of your personal data is a high priority for us. We have taken appropriate technical and organizational measures to protect your personal data against loss or any unlawful processing. Our employees who process personal data are especially obliged to protect the confidentiality of the data and must comply with this.
It is sent encrypted to protect your personal data; For example, we use SSL=secure socket layer for communication via your internet browser. You can tell this by the lock icon your browser displays with an SSL connection.
5. How long do we keep your data?
We do not process and store your personal data for longer than is necessary for the purposes for which we collected it or to the extent we are legally obliged to do so.
6. When you contact us, what do you do with the information you obtain during your registration or order as a guest?
a) Communication Record
The information you provide when you contact us by phone, email or Facebook will be stored by us for the purpose of answering your questions. We will delete the data provided in this context once the conversation about you has ended and the facts in question have been finally clarified. On the other hand, we can also store these messages for educational purposes.
b) Registration
On our website, we offer you the opportunity to register by providing your personal data. In this case, the processing is necessary for the performance of the contract.
When placing an order, depending on the situation, we require certain information for the performance of the contract (such as name, delivery and billing address and e-mail address), as well as information regarding your chosen payment method. We also need your data to protect our customer base and ensure that only accurate data is stored there. When entering your address, we check its completeness and accuracy to avoid spelling errors and to guarantee that the products you order reach your home. We will delete most data within two years of the order being executed, unless there are special circumstances to retain the data for a longer period of time and to comply with our legal retention obligations.
c) Miscellaneous
We may also store your data if the processing is necessary for compliance with a legal obligation or there is a legitimate interest. For example, we may retain your personal data and technical information to the extent necessary to prevent or prosecute abuse or other illegal behavior on our website (for example, to ensure data security in the event of attacks on our IT systems). This may also be done to the extent that we are legally obliged to do so, based on instructions from government authorities or courts, as well as to protect our rights and interests and to provide us with a legal defence.
7. Who has access to my data and to which third parties do you provide my data?
Only MeatUPP employees have access to your data if it is necessary to perform tasks such as producing or delivering your order.
8. What rights do you have in connection with your use of your data?
We believe it is important to be transparent about how we process your data. We strive to provide openness and transparency with this privacy notice. If you still have questions about the way we process your personal data, please contact us (via email info@meatupp.nl or via the contact form on the website, stating your questions regarding personal data).
If you have an online account, you can manage the use of your data for different channels through your account. Please note that after deleting your data, the offers offered by our project partners on our website will no longer be available to you. Therefore, keep your data safe before requesting deletion. Data that we are required to retain due to statutory, statutory or contractual retention obligations will not be deleted, but will be limited to preventing its use for other purposes.
9. What rights do you have?
a) Right of access
You have the right to request information about the personal data stored about you.
b) Right to correction
You have the right to request correction or addition of your data.
c) Right to restriction of processing
You have the right to request the restriction of the processing of your personal data as long as the accuracy of the data is disputed by you, the processing is unlawful, but you refuse to have it erased, and we no longer need the data, but you still need the data. For the establishment, exercise or defense of a legal claim or if you object to processing.
d) Right to erasure
You have the right to request the erasure of your personal data stored by us, unless the retention of the data is necessary for freedom of expression, freedom of information, compliance with a legal obligation, public interest, claim or defence. to make legal claims or exercise legal rights.
e) Right to information
If you have asserted your right to rectification, erasure or restriction of processing, we will inform all recipients of your personal data how this data has been rectified, erased or is now subject to processing restrictions, unless this is impossible or would require a disproportionate amount of processing. effort.
f) Right to data portability
You have the right to have the personal data you have provided to us provided to you or to a third party in a structured, commonly used and machine-readable format. If you request the direct transfer of data to another controller, this will only occur if this is technically possible.
g) Right to object
You have the right to object to the use of your data.
h) The right to withdraw the given consent
You have the right to withdraw your consent to data collection at any time with effect for the future. We hope you understand that due to technical reasons the withdrawal process may take some time and you may continue to receive communications from us during this time.
If you want to know what personal data we have stored about you, if you want the data to be changed or deleted, or if you want to exercise any of your other rights, you can contact info@meatupp.nl and specify: Personal data request make such a request. For your own protection, we reserve the right to request further information necessary to verify your identity and to refuse to process your request if identification is not possible.
